Help and Frequently Asked Questions

Getting Started

  1. Which versions of QuickBooks™ does Minute7 work with?
  2. How much does it cost?
  3. What will I need during the signup process?
  4. What if I try it, but I decide I like my old system better?
  5. Is my information secure and confidential?
  6. Is my data backed up?
  7. What do I need to do before my employees begin entering time?

Account Administration

  1. How do I update the Billing Information for our account?
  2. I am having trouble getting into my account. How can I reset my password?
  3. How do I remove a remove a user from our account?
  4. How can I delete or edit entries that have been synced with QuickBooks?

Syncing with QuickBooks Desktop

  1. What is QuickBooks Web Connector?
  2. How do I set up QuickBooks Web Connector to sync with Minute7?
  3. How do I get my QuickBooks Company information into Minute7?
  4. How do I get my timesheets and time entries into QuickBooks?
  5. Can I automatically sync Minute7 and QuickBooks at specific intervals?
  6. What version of QuickBooks works with the web connector?

Syncing with QuickBooks Online

  1. Can I use Minute7 if my company uses QuickBooks Online Edition?
  2. What versions of QuickBooks Online Edition will work with Minute7?
  3. How do I set up my Minute7 account to sync with QuickBooks Online Edition?
  4. When I sync, I get the error message "QuickBooks Online could not authenticate your session. Please make sure you have login security turned off in QuickBooks Online." How do I turn off login security?
  5. When I sync, I get the error message "The record of the Minute7 connection in QuickBooks Online could not be found. Please subscribe your Minute7 account to QuickBooks Online again." How do I turn subscribe again?
  6. When I sync, I get the error message "QuickBooks Online could not add time and expense entries because your QuickBooks Online account does not have time and expense tracking enabled. You may need to upgrade your QuickBooks Online account to use these features." How do I upgrade my QuickBooks Online account?
  7. Why do some entries have a pink background?

Other QuickBooks Sync Questions

  1. What will Minute7 change in my QuickBooks file?
  2. I've synced Minute7 with QuickBooks, but Minute7 still tells me I need to sync before I can start using it. What should I do?
  3. I've updated my employees, customers, or other data in QuickBooks, but I'm not ready to export time and expense entries yet. How can I sync without exporting time and expense entries?
  4. How do I change my security settings for Minute7 in QuickBooks?
  5. Can I edit time entries that have already been synced?
  6. How do I change the number of hours Minute7 waits after a time entry is created before exporting it?

Common QuickBooks Web Connector Sync Errors

  1. Error: "QuickBooks is having trouble determining the payroll status for one of your employees".
  2. Error: "QuickBooks is having trouble finding payroll information for one of your employees who has 'Use time data to create paychecks' enabled".
  3. Error: "QuickBooks could not add time and expense entries because your QuickBooks company file does not have time tracking enabled".
  4. What should I do if get a QuickBooks Web Connector Error “QBWC1085”?

People and Permissions

  1. How do permissions work?
  2. What happens if I don't associate a user with an employee?
  3. Can I limit which of my Customer:Jobs a user can see?
  4. Can I limit which of my Service Items a user can see?
  5. Can I change the permissions of the account manager?
  6. Why can't I see all of my employees in the drop-down list?
  7. Can I have users and time entries associated with vendors?
  8. What is a "Associated Vendor for expense tracking in QuickBooks"?

Working with Timesheets

  1. What do I need to do before my employees begin entering time?
  2. I don't see any of my employees or customers.
  3. Why are some time entry rows colored red, and what are "approved" and "disapproved" time entries?
  4. How can I enter billable and unbillable time?
  5. How can I assign QuickBooks classes to my time entries?
  6. How can I make shortcut for Minute7 on my Windows desktop?

Working with Expense Tracking

  1. What are expenses? How do they work in QuickBooks?
  2. Who can enter expenses?
  3. Why would I associate an Employee with a "Associated Vendor for expense tracking in QuickBooks"?
  4. Can I group multiple expenses onto a single QuickBooks bill?
  5. What if I don't want to track expenses?
  6. The billing status of my expenses is not always showing up in QuickBooks. Why not?

Minute7 and Payroll

  1. Can Minute7 associate QuickBooks payroll items with time entries?
  2. How do I allow my employees to edit payroll items for time entries?
  3. How do I set the default payroll item that is used when an employee creates a time entry in Minute7?

Setting Up Payroll Items in QuickBooks

  1. How do I set up an Employee to use time data to create paychecks in QuickBooks?
  2. When I select an Employee for a Minute7 user, I see a note that says "QuickBooks does not know the payroll status of this employee." What does this mean?
  3. How do I add payroll items and rates for an Employee in QuickBooks?

Mobile Minute7

  1. Can I use Minute7 on my mobile phone?
  2. What is Mobile Minute7? How do I use it?
  3. Which mobile phones support Mobile Minute7? Will it work on my phone?
  4. How do I enable the task timer in Mobile Minute7?
  5. How do I enter start and end times in Mobile Minute7?
  6. The time and expense entry functions in Mobile Minute7 don't seem to be working, and I see a warning about JavaScript. What's wrong?

Customizing Minute7 for your company

  1. Uploading your company logo
  2. Choosing a color scheme, or creating your own
  3. What does "Show most recent time and entry form on the bottom/on the top" mean?

Using QuickBooks with Minute7

  1. How do I transfer time entries to invoices?

Still have questions? Contact us.